Up to 24 hours before...
Of course we understand that things come up and plans change - up to 24 hours before your appointment, you can cancel or change your session time and date by using the link provided in your email confirmation received when booking.
Less than 24 hours before...
Late cancellation/no-show policy
We take late cancellations and no-shows very seriously. We use an email reminder system 3 days before and again the day before, to avoid any oversights.
Of course we understand that things come up and plans change. However, other clients have to wait for some time to get an appointment, So whilst we like to keep things as flexible as possible for everyone, please let us know as soon as possible and free up that appointment for someone else.
The quickest way is to use the reschedule or cancellation link provided on your confirmation booking, sent by email.
If you are letting me know less than 24 hours before your allotted appointment time, then this is a 'late' cancellation, and you wont be able to rearrange or cancel the appointment yourself, as described above.
However, please contact me to let me know as a courtesy. Before you arrive there are preparations leading up to the appointment time. It is not nice to do all this and sit a wait for you when you know that you wont be there!
The treatment fee is still payable.
Any coupons (if available) on the original booking will no longer be valid to redeem on future bookings. If it was a prepaid session, that will not be available to be reassigned to another future session.
Insurance info & disclosure...
Public Liability insurance cover is provided by Balens Insurance Limited. Copy of Certificate is available on request.
It is very important to provide an accurate session checklist form, as this information will ensure that any contraindications for treatment will highlight for me, any adaptations needed for your treatments, to keep you safe.
Any false information you provide may render your insurance cover for the treatment null and void.
Sometimes, we may recommend that you see your GP to check some things over.
Full Professional Insurance Cover with Holistic Insurance Services Membership number: HIS63752.
Member of the Craniosacaral Therapy Association (CSTA). Member number: 1601
Company Number: 09730659